Setup Service Rocket Connector for Salesforce.com and JIRA

Setup Service Rocket Connector for Salesforce.com and JIRA





Are you looking into integrating Salesforce and JIRA? The following product comes pre-installed on Cloud On-Demand JIRA instances.

Service Rocket Connector for Salesforce.com and JIRA

The ServiceRocket Connector for Salesforce.com and JIRA links and synchronizes Salesforce.com cases and JIRA issues for an integrated experience from either interface.


Add your Application Link to JIRA for your Salesforce instance




First you need to go into your Add-ons section and navigate to the add a application link for your Salesforce instance:


Add application link


Add your salesforce domain:


Add application link


Get your SEN Number



You will need your SEN number to setup the plugin.

Finding the JIRA Support Entitlement Number (SEN)


Acquire a Connector License



You will need to acquire a license for the Salesforce JIRA connector.  Navigate to the following link to acquire a license which will be valid for 30 days.

Get a Connector License


You will receive an email with the following heading:  "Download - Connector for Salesforce.com and JIRA"

Within the email, click on:  User Profile


Download your license

Download License



Upload your license file

Upload your license file





Setup Connector 




You will need to create a new cloud connection to your Salesforce instance using your Application Link.

For password, you will want to append your security token on the end of your password when you configure authentication.

Setup connector

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